Support: Difference between revisions
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First, we have created a [mailto:[email protected] '''dedicated email'''] for support questions. We will monitor | First, we have created a [mailto:[email protected] '''dedicated email'''] for support questions. We will monitor inbox that is shared between staff members to make sure that: | ||
# the right staff member addresses the questions, and | # the right staff member addresses the questions, and | ||
# that the question gets addressed in a timely fashion. | # that the question gets addressed in a timely fashion. | ||
Revision as of 19:07, 11 December 2022
We have started two initiatives to provide more personalised support for Spinoza users, for example with regard to sequence parameters, sequence development, experimental setup and such.
First, we have created a dedicated email for support questions. We will monitor inbox that is shared between staff members to make sure that:
- the right staff member addresses the questions, and
- that the question gets addressed in a timely fashion.
Second, we have reserved a weekly timeslot where all staff members are available for consultation.
- This time-slot is every Tuesday from 10:30-11:00.
- You can reserve this time-slot by sending an email to support.