Support: Difference between revisions
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First, we have created a | First, we have created a dedicated email for support questions; [[File:Support2.png|250px]]. We will monitor this inbox that is shared between staff members to make sure that: | ||
# the right staff member addresses the questions, and | # the right staff member addresses the questions, and | ||
# that the question gets addressed in a timely fashion. | # that the question gets addressed in a timely fashion. | ||
| Line 9: | Line 9: | ||
Second, we have reserved a '''weekly timeslot''' where all staff members are available for consultation. | Second, we have reserved a '''weekly timeslot''' where all staff members are available for consultation. | ||
* This time-slot is every Tuesday from 10:30-11:00. | * This time-slot is every Tuesday from 10:30-11:00. | ||
* You can reserve this time-slot by sending an email to [ | * You can reserve this time-slot by sending an email to[[File:Support2.png|250px]] | ||
Latest revision as of 15:40, 14 March 2023
We have started two initiatives to provide more personalised support for Spinoza users, for example with regard to sequence parameters, sequence development, experimental setup and such.
First, we have created a dedicated email for support questions; Error creating thumbnail: File missing. We will monitor this inbox that is shared between staff members to make sure that:
- the right staff member addresses the questions, and
- that the question gets addressed in a timely fashion.
Second, we have reserved a weekly timeslot where all staff members are available for consultation.
- This time-slot is every Tuesday from 10:30-11:00.
- You can reserve this time-slot by sending an email toError creating thumbnail: File missing